PAP Therapy FAQs
For how long will I have to use the PAP device?
The PAP machine is a therapeutic device that will assist you in getting a good night's sleep. You will most likely continue using the PAP device as long as your condition/diagnosis remains the same. Some patients find that they do not need to use their device or can reduce their pressure settings after significant weight loss. It is important to talk to your doctor before you stop therapy. You may benefit from a sleep study to determine a lower pressure or to evaluate the severity of your condition.
Do I have to use the PAP device every night?
You should use the PAP machine as ordered by your physician. However, it is generally recommended that you use your PAP machine every night. If at first you experience some difficulty staying asleep with the PAP device for a long period, it is recommended that you use it every night for as long as you can. Then try adding 30 minutes - 1 hour to your usage time nightly, until you have fully adapted to the machine.
How do I clean my mask?
Daily: Wash the mask system with warm, soapy water. Use soaps without added scents, such as plain Ivory® liquid soap or baby shampoo. Rinse well and allow to air dry out of direct sunlight.
Weekly: Separate and hand-wash the mask components and headgear in warm, soapy water. Use soaps without added scents. Rinse the components well and allow them to air dry out of direct sunlight.
Caution: Do not use solutions containing vinegar, bleach, chlorine, alcohol, aromatics, moisturizers, antibacterial agents or scented oils, as they can damage your mask!
Try the unscented White Wipes or Citrus Kit which can be used to wipe or spray to remove dirt, oils, dust, or other particulate matter, and let it dry for a few seconds! For more Accessories click here.
How often should I replace and clean the filter?
If you are using a disposable filter (usually white colored and thinner than a non-disposable filter) you should change it twice a month. However, keep in mind that you may need to swap out these filters more often depending on the quality of the air in your room.
What kind of water should I use with the heated humidifier and how much?
Most humidifiers come with a water chamber that has a maximum water level mark on them. Do not pour water past this mark. The water used with the humidifier needs to be distilled water and must be changed daily. Please refer to your user manual for more information.
What should I do if it feels like I'm getting too much or too little air?
The air pressure on your device is normally based on the results of your sleep diagnostic test. At times, it will take up to eight weeks for you to fully adapt to this pressure However, if you feel like the pressure is causing you excessive difficulty, please contact us so that we can assist you.
Who do I contact if my machine breaks down or stops working properly?
Our technical support team is ready to answer all your equipment questions. Please, contact us as soon as a problem is detected.
How long will my mask and other accessories last and how do I get them replaced?
One of the most important steps in taking charge of your health and maintaining effective therapy is replacing your mask and supplies regularly. Even minimal replacement can help drive effective therapy. However, failing to replace certain items on the mask and PAP device may lead to poor outcomes.
We also offer a variety of Accessories to help you with your pap therapy. Like the unscented White Wipes or Citrus Kit which can be used to wipe or spray to remove dirt, oils, dust, or other particulate matter, and let it dry for a few seconds!
Medicare allows for a mask replacement every 3 months. To see the full replacement schedule click here.
For Sleep Therapy FAQs click here. For more information or to order replacement supplies please, call our Customer Service at (866) 637-0177.