"Roxanne is a very knowledgeable and efficient customer service representative. She has a caring personality and has a way of making the customer order process easy and convienent. Thank you Roxanne for your services."
M.H.

"Tracey,
I just wanted to pass along my thanks for you taking the extra time to help me out yesterday evening. I was not informed by my doctor that I needed to make an appointment with your company, so I had just decided to stop by your facility. I was very impressed with your willingness to work after hours to accommodate me as I am sure you were tired from the long day and were looking forward to going home and seeing your family.

I could not find an email address on your company's website where I could pass along my thanks, but I would encourage you to pass this message along to your manager as I feel they should be aware of your dedication to their customers."
J.M.

"My husband loves his Resmed S9 Auto! And, so do I because it is so much quieter! What a difference this makes….he uses it all night long. Thanks for helping him get this particular unit!"
J.H.

"Lori has always been responsive and timely."
N.S.

"Prompt replacement service and accurate orders. Love the phone-in order system. Can't imagine the service being better."
D.F.

"Marian Johnson was very polite and helpful."
C.P.

"Mr. Webb,
I want to bring to your attention the good experience I've had in the past with Casey Burgamy in the Plano office. My CPAP supplies ebb and flow based on if I meet my insurance deductible each year and I don't think I reached it last year but I did need parts (and a mask) last October and Casey quoted me a price and when I arrived someone else there at Monitor at the window assured me there was a mistake in the price and that it was in fact about $20.00 higher than the quoted price. The problem was quickly and smoothly solved when I asked for Casey by name and she came up and handled everything quickly and smoothly. I have not been able afford to buy any replacement mask or parts since then.

My insurance plan runs June 1 to June 1 and unfortunately (I guess) I met my $1000.00 deductible within the first 30 days of June and called Casey to check on my deductible and qualifications for new CPAP supplies. She found that even though I had met my deductible it was not yet showing up and I could not yet qualify for insurance coverage. I thought fine I'll check on it next month but I recieved a call at my office earlier this week from Casey who took it upon herself to follow up and call my insurance company and found that it now was in the system correctly and she could proceed with the new mask and parts. That she would do this without me asking was a pleasant surprise. I received the much needed supplies in 2 days with a note from Casey telling me that she will follow up quarterly (as my insurance provides) for more supplies. I have already thanked her and feel like someone needs to know that they have a good employee. Thank You."
C. B.

"Stacy was unbelievablly professional, knowledgeable, and personal. A+ for customer service. My supplies were here a few days after being ordered. Do whatever you need to do to retain her."
J.H.

"Dominique is very customer service oriented. Her dedication and swift response helped me get everything I needed ASAP."
T.M.

"Ross was an excellent and knowledgeable representative."
J.R.

"What a pleasure dealing with Monitor Medical! They are responsive and caring."
S.L.

"I have been doing business with you for 5+ years. I get stuff in person and I get stuff by mail. I was in your office today and was afforded the opportunity to ask Adriana if she had ever gotten compliments from the surveys that I filled out. She said no. We, consumers, never miss the opportunity to complain. I have tried to make it a point to compliment when I have been treated well. Please pass on to the entire staff at Old Galveston Road, my sincere appreciation for them individually and all the work that they do for the cpap wearers of the area. Adrianna went out of her way today and saw me an hour before my scheduled appointment. I have yet to deal with the other lady, yet under the fearless leadership of Adrianna, I have no doubt that it will be great. That kind of ownership in employees cannot be bought. It will flourish with timely compliments. They have earned this compliment. I think you should take them out to lunch. Thanks!"
K.W.

 "Just a quick note to let you know how impressed I was with your employee Cherise when I came in for an adjustment on my cpap machine recently. No one has ever explained to me before the advantage of  changing tubing and masks frequently like she did. I hesitated to do so before because I felt I was taking advantage of my insurance company and contributing to higher premiums. Despite my hesitance and my strong personality, she got the information out to me and that rational approach convinced me because it is going to help my health."
J.M.

"After 19,500 hours of sleeping with my old Respironics CPAP with a soft gel nasal mask, now for two weeks I have had my new ResMed VPAP with Swift LT nasal pillows supplied by Monitor Medical and I am SLEEPING EVEN BETTER AND LONGER with it! Thanks!"

"I wanted to share how impressed my husband and I are with Jason's professional services. He is such a sincere person wanting to help us make sure my husbands CPAP program is successful and he has such compassion for his clients. I feel he will always be there to help us for his visit with us was so informative and made us feel that Roger will be able to overcome any problems he will experience. Please know that we are so happy that Jason is taking care of my husband. Thank you for having Jason as one of your valuable employees."
C. T.

"After only two weeks of experience with Monitor Medical, I am highly satisfied. It appears that Monitor Medical service is going to be far superior to that of the previous company which supplied my old Respironics CPAP supplies."
Anonymous

"I strongly recommend Jason to others who need this service. I was a little embarrassed of the situation but he made me feel at ease."
L.H.

"Farah - I just want to tell you how much I appreciate you checking up on me, to see if I needed new supplies, and for taking care of the insurance. I hadn't realized just how much my mask had deteriorated, until you sent the new ones. I could definitely tell a big difference. After the first night I felt a lot more rested and had more energy when I woke up. Farah, I just wanted to say that it is competent people like you who make the world a better place to live! I hope you have a good week and feel free to check on me again. Thanks again!
D.F.

"Mr. Webb, I would like to take this opportunity to tell you about the wonderful service provided to me by your employees. I was in the hospital when the mask to my CPAP machine was broken. I had been kept an extra day due to breathing problems and I needed the mask to help me. The hospital could not/would not tell me what a new mask would cost and since I was a private pay patient I knew my insurance would not cover it. I contacted the office (which I could see from my hospital window) at about 3:45 p.m. to see if I could get a new mask. Leslie told me that I needed a new prescription to get a new mask, so I called my doctor's office to see what could be done. They needed more information, so I called Leslie back and asked her to call and speak with the receptionist. She did, but then she called me back to tell me that she did not think my doctor's office would have the prescription there before 5:00 p.m. I realized I could call my surgeon and I did so. A few minutes before 5:00 p.m., my surgeon's office sent over the new prescription. Leslie called and asked for my room number and said Daniel would be right over with it. At about 5:15 p.m., he came by the hospital with my new mask and everything I needed. I was very grateful and asked if I could get the boss's contact information so I could let you know how they went above and beyond. I am sorry it took so long for me to write, but my recovery has not been pleasant. I am just glad to know that I have a wonderful supply company I can count on when I need them the most. Thank you."
L.L.

"I definitely know that I could not achieve proper sustained rest for my body/mind without the use of my CPAP. It has changed my life as well as that of my wife due to my snoring."
A.P.

"Stan has been great. The personal attention is appreciated."
E.L.

"Stan is very kind. He makes me feel like I could be a family member. He treats me very, very well. Thanks, Stan."
D.B.

"Beverly understands your products. She is very courteous and gets supplies to me quickly."
J.B.

"Tracey at the Woodlands office is the absolute best! She's professional, kind, sincere, funny, and treats me really well, not only as a PT, but as a human being. She is a valuable employee; you should give her a raise. She took her time with me and made sure I felt comfortable with my machine and answered all of my questions. Excellent service!"
L.G.

"The difference between sleeping with a CPAP and without is obvious in the way I feel during the day. The staff at Monitor Medical takes care of my every need."
A.T.

"The CPAP has totally changed the way I feel after a good night sleep. I have much more energy."
J.B.

"I am well pleased with the Monitor Medical staff and equipment. Everyone has been courteous to me, and very helpful with any questions or problems I may have. I feel like this CPAP helps me to be alert and stay awake at my job. I am resting better at night. Thanks."
L.B.

"I received accessories on 10/30/08. The overnight service was excellent. Thanks."
J.T.B.

"Stan at Monitor Medical has given me excellent service."
A.M.

"I like how Monitor Medical keeps me informed of my equipment replacement schedule, allows me to try out new equipment, and keeps me informed of the out-of-pocket amount I am responsible for. Thank you."
K.N.

"I like the convenience of ordering via email and receiving the order promptly."
W.G.

"Rick the customer service rep was courteous, knowledgeable, and helpful. He was a pleasure to deal with."
W.N.

"My experience with Monitor Medical has been a pleasant one."
C.Y.

"I appreciate the proactive service provided by the staff. They are always friendly and very professional."
W.C.

"Very nice. Excellent service. Thank you."
B.P.

"My rep was very informative, kind, and prompt. She is an excellent representative for your company. It was nice to have someone of her ability to get me started with a new product."
K.G.

"Made it simple."
K.B.

"Very professional and courteous service."
B S.

"Very satisfied."
J.P.

"My rep - Stacy, whom I believe is out of Houston is doing a great so far as for keeping in touch about keeping my supplies replenished that I'm authorized to receive each month via my Tricare insurance. She has been consistent. And yes....with CPAP, I sleep like a baby!!!! My wife is even jealous of how well I sleep. Put the CPAP and it's off Deep sleep land."
R.H.

"Excellent service all the way around!!"
N.B.

"Very knowledgeable and courteous."
M.C.

"Great experience!"
K.W.

"Karen was very patient in fitting me and explaining the usage; she is a wonderful person. Thank you for sending her."
D.A.

"I almost mailed you the day after I picked up my new mask. I had such a good night's sleep. I thought I would wait to see if I was just lucky or if the mask made a difference. The mask, along with your help, made the difference. Thank you."
E.Z.

"Thank you for your time yesterday and your great amount of patience. I sent a card to your boss. I told him that Mary was marvelous—how extremely knowledgeable, patient, etc. she is! I told him that she is a great representative for their company. And, I also told him she deserves a raise because she is the best!"
Karen

"All three employees at Monitor Medical in California took some time to answer my questions. They were caring, thorough, and very knowledgeable."
Linda